Shipping policy

We provide fast and efficient shipping for our customers.


How It Works?

A confirmation email will be sent out when you order. Order processing can take up to 1-5 business days (excluding weekends and holidays). Once confirmed, the product will be shipped out immediately. Weekends and holidays don’t count as business hours. Once the order has been processed you’ll receive an email with tracking information.Β If you do not receive any information from us, please contact us atΒ inquiry@keyviceusa.com and we'll be here to help.

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Shipping Information & Price

  • All of our products are shipped from California, United States.
  • Pricing and transit time are available upon checkout.
  • All items are shipped via reliable carriers and are packaged with secure packaging to ensure their safe arrival.
  • Free shipping is available for purchases over $500 (standard shipping for U.S. Domestic only)
  • Pre-Order items will be shipped in accordance with the specified timeline and not immediately upon order placement.

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P.O. Boxes, APO/FPO/DPO Address

WeΒ DO NOT ship to P.O. Boxes due to the risk of loss.
While we don’t recommend receiving the products through APO, FPO, and DPO addresses:

  • If you still wish to receive it, it could take up to 45 business days.
  • Please be advised that if the items are confiscated, it is the recipient’s responsibility.

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Damaged items

If your products arrive damaged,Β please contact usΒ atΒ inquiry@keyviceusa.comΒ within 7 days ofΒ receiving them. After inspection, we'll provide replacements as necessary.

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Missing, Stolen, or Unable to Locate Shipments

  • If the shipment tracking status shows "Delivered" and you cannot locate the shipment, we understand the frustration this may cause. Keyvice cannot be held responsible for shipments that are lost or stolen after being marked as "Delivered."Β 

If you have any questions,Β please contact usΒ atΒ inquiry@keyviceusa.com.

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Incorrect or Insufficient Addresses

If an order cannot be delivered due to an incorrect or insufficient address provided at checkout, we are happy to facilitate a reshipment. However, it is important to note that any costs associated with the reshipment will be borne by the customer.Β 

For assistance with reshipment arrangements,Β please contact usΒ atΒ inquiry@keyviceusa.com.

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